BUSINESS VOIP

MANAGED IT SUPPORT 

With CA Technolgies’s managed IT support for businesses, you can guarantee you’re covered by a reliable and highly experienced team who will act as your company’s own external IT department. Outsourcing your IT to our managed service means swift responses round the clock, a proactive approach to monitoring and strategic thinking when it comes to what’s best for your business.

Managed IT support is one of the most popular options for CA Technolgies’ customers, and we provide an outstanding service for businesses across the Western Cape. It brings a huge number of advantages for your business including boosting its overall performance and efficiency but the biggest of them is our comprehensive Proactive Support. It monitors your IT infrastructure 24 hours a day for viruses, software updates, hardware problems and general wear and tear meaning that our teams can spring into action the moment an issue presents itself.

At CA Technolgies we don’t just keep a sharp eye on what’s going on under your IT system’s bonnet, we’ll appoint a dedicated account manager who’ll take the time to get to know your business and understand the direction you want it to be heading in. By being on the same page as our clients, we can not only tailor every service to your needs, but prevent sudden expenses by spreading your IT expenditure. 

Among the managed IT services that we offer, the most used include:

• Anti-virus
• Connectivity
• Domains and DNS
• Infrastructure
• Voice
• Wifi

Relying on CA Technolgies for your managed IT needs means having an expertly staffed IT department, not only do we bring unique insight and a personalised service to your company but we don’t clock off when you do. We’re on the end of the phone 24/7.

To find out more about our managed IT services, contact us today.

FAQS

WHAT’S THE BENEFIT OF A MANAGED IT SERVICE?

By outsourcing your IT services to an external provider, you can streamline your company’s IT processes and infrastructure, as well as saving time and money. CA Technolgies provides a comprehensive support service that monitors your systems 24/7 and takes the time to understand your needs.

WHAT ARE BLOCK HOURS?

At CA Technolgies’ we offer a ‘block hours’ service for companies that require support for IT issues infrequently and do not need a proactive service to keep their infrastructure running. This allows you to purchase hours upfront at a discounted hourly rate and use them only when you need them.

DOES MANAGED IT SUPPORT INVOLVE HIDDEN FEES?

All of CA Technolgies managed IT support services are based on a fixed monthly fee per user. There are no additional fees incurred for a high frequency of callouts.